1. General Policy
Residents may make payments for the following services through the Homes by ASBL platform:
- Maintenance & Utility Charges (including Prepaid Meter Recharges)
- Facility & Amenity Bookings (e.g., guest rooms, halls)
- Event Registrations and Other Society Services
Once a payment is made, it is recorded and tracked in your flat’s payment ledger. All payment-related actions, including refunds and cancellations, are governed by the terms outlined below.
2. Cancellations
- Maintenance & Utility Payments (including Prepaid Meter Recharge): These are considered statutory or prepaid obligations. Once paid or recharged, they are non-cancellable and non-refundable.
- Facility, Events or Amenity Bookings:
- By default, bookings can be cancelled up to 24 hours before the scheduled usage to be eligible for a refund. However, the society or the facility management team might decide to declare and use any special terms as deemed necessary by them.
- Rescheduling is allowed within the cancellation window, subject to availability.
- No-shows and late cancellations are non-refundable.
3. Refunds
- Online Payments Only: Refunds are available only for payments made via the online payment gateway. Offline/manual payments (e.g., cheque, cash) are not eligible for automated refunds.
- Refund Timeline: Eligible refunds will be processed within 7–10 business days and the amount will be credited to your original payment method.
- What's Included:
- The full paid amount, excluding the convenience fee, will be refunded if applicable.
- For partial cancellations or duplicate payments, a pro-rated refund will be issued after verification.
- Failed Transactions:
If a payment fails but your account is debited, the amount will be automatically refunded by the gateway within 5–7 working days. For delays, please contact our support team.
4. Exceptions
Refunds or cancellations may be considered under special cases such as:
- System errors or duplicate charges
- Amenities unavailable due to maintenance or administrative reasons
- Invoice raised in error (voided by the admin)
- Service unavailability after prepaid recharge due to long-term outages (reviewed on a case-by-case basis)
All such cases will undergo internal verification by the community management team.
5. How to Request a Refund
Please write to us at 📩 homes@asbl.in with the following details:
- Society Name and Flat Number
- Transaction/Receipt ID
- Payment Date
- Reason for cancellation/refund
Our team will evaluate your request and update you with the outcome.
6. Additional Terms
- Subject to the other terms of this Policy, refunds cannot be claimed for payments marked as “Confirmed” & “Cleared” unless explicitly approved by the society admin.
- Voiding and refunds are tracked using payment and refund IDs, and full audit trails are maintained.
- Disputes will be handled by the respective Resident Welfare Association (RWA) in collaboration with our grievance team.
- Prepaid Meter Recharges are not a wallet or financial product. It cannot be withdrawn, transferred, refunded or used outside the society.
- Balance deductions from the prepaid meter are based on metered utility consumption logs and society-decided shared utility contributions.
- GST is not applicable on recharging Prepaid Meters as no service fee is charged by the app.
- Tax-compliant bills (if applicable) shall be issued separately by the RWA or utility provider when making any deductions from the pre-paid meter balance.
- Errors caused in any type of billing due to discrepancies by the utility meter provider or the RWA is not covered under the service provided by us.
