1. General Policy
Residents may make payments for:
- Maintenance & Utility Charges.
- Facility & Amenity Bookings (e.g., guest rooms, halls)
- Event Registrations and Other Society Services
Once a payment is made, it is recorded and tracked in your flat’s payment ledger. All payment-related actions, including refunds and cancellations, are governed by the terms outlined below.
2. Cancellations
- Maintenance & Utility Payments These are considered statutory obligations. Once paid, they are non-cancellable and non-refundable.
- Facility or Amenity Bookings
- Bookings can be cancelled up to 24 hours before the scheduled usage to be eligible for a refund.
- No cancellations will be accepted within 24 hours of the booking slot.
- Rescheduling is allowed within the cancellation window, subject to availability.
- Events or Paid Registrations
- Can be cancelled within 12 hours of booking or during an active cooling-off period (24 hours) if applicable.
- No-shows and late cancellations are non-refundable.
3. Refunds
- Online Payments Only
Refunds are available only for payments made via the online payment gateway.
Offline/manual payments (e.g., cheque, cash) are not eligible for automated refunds. - Refund Timeline
Eligible refunds will be processed within 7–10 business days, and the amount will be credited to your original payment method. - What's Included
- The full paid amount, including any convenience fees, will be refunded if applicable.
- For partial cancellations or duplicate payments, a pro-rated refund will be issued after verification.
- Failed Transactions
If a payment fails but your account is debited, the amount will be automatically refunded by the gateway within 5–7 working days. For delays, please contact our support team.
4. Exceptions
Refunds or cancellations may be considered under special cases:
- System errors or duplicate charges
- Amenities unavailable due to maintenance or administrative reasons
- Invoice raised in error (voided by the admin)
All such cases will undergo internal verification by the community management team.
5. How to Request a Refund
Please write to us at 📩 support@asblhomes.in with the following details:
- Flat Number
- Transaction/Receipt ID
- Payment Date
- Reason for cancellation/refund
Our team will evaluate your request and update you with the outcome.
6. Additional Terms
- Refunds cannot be claimed for payments marked as “Confirmed” & “Cleared” unless explicitly approved by the admin.
- Voiding and refunds are tracked using payment and refund IDs, and full audit trails are maintained.
- Disputes will be handled by the respective Resident Welfare Association (RWA) in collaboration with ASBL Homes.
