1. Introduction
Thank you for using the platforms operated by Ashoka House Keeping Services (“AHKS”) an affiliate of Ashoka Builders India Private Limited ("ASBL") (collectively "we," "us," or "our"); including Homes by ASBL, Secure by ASBL Homes, Manage by ASBL Homes, and associated websites (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, and protect your data when you interact with our services. We are committed to protecting your privacy and ensuring the security of your personal information.
2. Scope
This Privacy Policy applies to all users of our Services, including general visitors, residents, owners, family members, tenants, staff members, helpers, vendors, and visitors engaging with our platforms.
3. Information We Collect
3.1 Information You Provide Directly
This includes information you voluntarily submit when creating an account, filling out forms, interacting with the community, or contacting us.
3.2 Information Collected Automatically
We automatically collect information about your device and usage patterns through cookies, session data, tracking pixels, and third-party integrations to enhance security and improve user experience.
4. Categories of Personal Data Collected
4.1 General Users
- Device Information: To optimize compatibility and enhance security.
- Browser and Session Data: To ensure smooth access and detect anomalies.
- Cookies and Tracking Data: To personalize your experience and analyze Service performance.
- Geolocation Data: To tailor services based on your location, with your consent.
- Device Permissions: Such as access to camera or location, necessary for app functionality.
4.2 Owners, Active Owners, Family Members, and Tenants
- Identity Information (Full Name, Date of Birth, Gender): To verify your identity and personalize your experience.
- Contact Information (Phone Number, Email Address): To communicate essential updates and services.
- Property Details (Address, Property Registration Documents): To verify residency and manage society operations.
- KYC Documents: To comply with regulatory requirements.
- Vehicle Information: To facilitate entry management and parking services.
- Interest and Profession Details: To curate personalized experiences and networking opportunities.
- Images and Media Content: To personalize your community profile.
- In-App Messages and Social Media Posts: To foster community engagement and enable interaction.
- Contact List: To suggest relevant connections, only with your explicit permission.
4.3 Staff
- Identity Information (Full Name, Date of Birth, Gender): For verification and roster management.
- Contact Information (Phone Number, Email Address): For operational updates and communication.
- Employment Details: To validate job role and facilitate internal operations.
- KYC Documents: To maintain security standards.
- Vehicle Information: To regulate staff entry and parking.
- Images: For staff identification and profile creation.
- In-App Messages and Social Media Posts: For internal communication and community engagement.
4.4 Helpers
- Identity Information (Full Name, Date of Birth, Gender): To verify and authorize access.
- Contact Information (Phone Number, Email Address): For communication purposes.
- Profession and Employment Details: To validate the nature of services provided.
- KYC Documents: To comply with community security standards.
- Vehicle Information: To monitor helper access and manage parking.
- Images: For verification at entry points.
- In-App Messages and Social Media Posts: For transparency and operational records.
4.5 Vendors
- Business Identity (Business Name, GST Details, Registration Certificates): To validate business credentials.
- Personal Identity (Full Name, Date of Birth, Gender): For legal accountability.
- Contact Information (Phone Number, Email Address, Address): For service coordination and billing.
- Vehicle Information: For delivery tracking and parking allocation.
- Profession and Employment Details: For better classification of services.
- KYC Documents: For regulatory compliance.
- Images and Media Content: To authenticate vendor representatives.
- In-App Messages and Social Media Posts: To streamline vendor communications.
4.6 Visitors
- Identity Information (Full Name, Image): To validate visitor identity at entry points.
- Contact Information (Phone Number): For communication during visit.
- Vehicle Information: To manage parking and visitor flow.
- Delivery Details (Packages Delivered, Company Name, Service Category): For security and record-keeping.
- Entry and Exit Logs: To maintain access logs for safety and operational audits.
5. Use of Information
We use the collected information to:
- Provide, maintain, and improve our Services.
- Ensure the security and integrity of communities.
- Personalize content, experiences, and communications.
- Communicate service updates, promotions, and administrative messages.
- Analyze trends and user behavior to enhance the user experience.
6. Disclosure of Information
We may share your information with trusted third-party service providers who assist us in operating the Services, conducting our business, or serving our users. We ensure such parties adhere to confidentiality obligations.
7. Data Security Measures
We implement a variety of technical and organizational security measures to maintain the safety of your personal information. However, no system can be guaranteed 100% secure.
8. Services and Payments
Our platform facilitates digital services related to community and society management. Residents may be required to make payments for various purposes, including but not limited to maintenance charges, amenity bookings, society-organized events or activities, and other community-related services. Additionally, the platform enables societies or management bodies to initiate and process transactions on a broader scale—such as vendor payments, service contracts, or infrastructure contributions—should the need arise. All such payments, whether resident-initiated or society-level, are processed through secure, compliant channels to ensure transparency and accountability.
9. User Data Retention and Deletion
We retain user data for varying durations depending on the type of information collected, its intended use, and any legal or operational requirements. The timeline and policies for data retention may also be guided by the society’s Resident Welfare Association (RWA) or Facility Management Team. Residents who wish to delete their account or request removal of their personal data must contact the society’s RWA or Facility Management Team through the designated communication channel (such as email or support contact). The RWA will assess whether any active dependencies exist—such as pending payments, ongoing service requests, or other society-related obligations. Based on this assessment, the RWA may approve or decline the data deletion request. Only after RWA’s confirmation will the user’s account and associated data be permanently deleted from our systems. Please note that users cannot delete their account or data directly through the app or platform. All requests must follow the above-mentioned verification and approval process. Some data may be retained beyond the deletion request if required for legal, regulatory, security, or financial record-keeping purposes. In such cases, only the minimum necessary information will be preserved for the mandated duration.
10. User Rights and Choices
You have the right to access, correct, or delete your personal data by contacting us. You may also opt-out of receiving non-essential communications.
11. Updates to this Policy
We may update this Privacy Policy periodically. We will notify you of any material changes via our platforms or other means.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, you may contact us at: contact@asbl.in or visit us at SS Tech Park, PSR Prime Tower, Ground Floor, Hyderabad, Telangana 500032.
